133 Pitman St.
Providence, RI 02906
(401) 228-7008
Anonymous 3/14/2013 (demandforce/facebook review) | Luminous Salon & Spa| Providence, RI
I was incredibly disappointed with my hair cut. I chose luminous because of the reviews saying that stylists paid attention an executed what the client wanted. I'm very particular about my hair so this what I look for most in a hairdresser, and and willing to pay a little more for this guarantee. I made very clear that I loved my hair as long as possible and that all I wanted off the length were the split ends. I also wanted a specific style of bangs, and brought pictures with me of what I wanted. Unfortunately, my stylist decided that he knew what I wanted more than me. So he cut far more off The length than we agreed, layered it to the point where my hair looks thin and didn't cut the bangs like I asked at all. In addition, when I arrived at the salon I asked how much it would cost, only to be told after my haircut that there would be an additional charge because of the length of my hair. Particularly ironic and upseting given that he had cut it all off!!! Anyway It's one thing to have such a policy, but I wish you had been upfront about it. Overall, was incredibly disappointed. I don't know if I would come back, I certainly would not allows the same stylist to cut my hair. I might call Ina few weeks to see if another stylist could cut my bangs like I had asked originally, once they have grown out a little. Of course I would not be willing to pay extra for my hair to cut how I had asked for it to be cut in the first place so I will see what the response.


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